Terms & Conditions

This page sets out the terms on which you may use the EHL Group website (ehluk.co.uk and any associated domains). Please read these terms carefully before using the site. By using our site, you confirm that you accept these terms and agree to comply with them. If you do not agree, you must not use our site.

These terms should be read alongside our Privacy Policy, which explains how we collect and process your personal data.

This website is operated by EHL Group, registered in England and Wales under company number 14905095, with its registered office at The Oak Centre, Aycliffe Business Park, County Durham, DL5 6AU.

To contact us, please email legal@ehluk.co.uk or telephone 01325 317777.

Access to our site is provided on a temporary basis. We reserve the right to withdraw, amend or suspend the site, or any part of it, without notice. We will not be liable if our site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary to access our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms and comply with them.

You may use our site only for lawful purposes. You may not use our site:

• In any way that breaches any applicable local, national or international law or regulation.
• In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
• To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material.
• To knowingly transmit any data, send or upload any material that contains viruses, trojan horses, worms, or any other harmful code designed to adversely affect the operation of any computer software or hardware.

You also agree not to reproduce, duplicate, copy or resell any part of our site other than as permitted by these terms, and not to access without authority, interfere with, damage or disrupt any part of our site, any equipment or network on which our site is stored, or any software used in its provision.

We are the owner or licensee of all intellectual property rights in our site and in the content published on it. Those works are protected by copyright laws and treaties. All rights are reserved.

You may print or download extracts from any page on our site for your personal, non-commercial reference. You may draw the attention of others within your organisation to content posted on our site.

You must not modify copies of any materials printed or downloaded from our site. You must not use any illustrations, graphics or other visual content separately from accompanying text. You must not use any content from our site for commercial purposes without our prior written consent.

The content on our site, including service descriptions, technical information and general commentary, is provided for general information purposes only. It is not intended to constitute professional advice on which you should rely. You should obtain appropriate professional or specialist advice before taking, or refraining from, any action based on the content of our site.

We make reasonable efforts to keep the content on our site up to date, but we make no representations, warranties or guarantees that the content is accurate, complete or current.

The content on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

We will not be liable for any loss or damage arising from or in connection with the use of, or inability to use, our site, including but not limited to loss of income, revenue, business, profits, contracts, anticipated savings, goodwill, data or wasted management time, whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraud or fraudulent misrepresentation, nor any other liability which cannot be excluded or limited under applicable law.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which it is stored, or any server, computer or database connected to our site.

By breaching this provision, you may commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, programs, data or other proprietary material due to your use of our site or your downloading of any content from it.

You may link to our home page provided you do so in a way that is fair and legal, does not damage our reputation or take advantage of it, and does not suggest any form of association, approval or endorsement on our part where none exists.

Our site must not be framed on any other site. We reserve the right to withdraw linking permission without notice.

Where our site contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Our website includes an AI-assisted fault reporting system designed to help you categorise and submit maintenance issues. The AI triage is provided as a guidance tool only and does not constitute a professional diagnosis, risk assessment or guarantee of response priority.

All fault reports are reviewed by our team. Priority classifications generated by the system are indicative and may be adjusted following review by our engineers.

These terms are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any claim arising from or related to the use of our site.

"EHL" and "EHL Group" are trading names of the EHL Group companies. All trademarks, logos and brand features displayed on this site are the property of their respective owners.

We may revise these terms at any time by updating this page. You are expected to check this page periodically to take notice of any changes, as they are binding on you.

If you have any concerns about material which appears on our site, please contact legal@ehluk.co.uk.